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NEW FALL COLLECTION - SHOP NOW!! FREE SHIPPING $60+ IN US

FAQs

Makula FAQs’

FREQUENTLY ASKED QUESTIONS:

  1. How long does it take to ship out my order and how long does delivery take?

Due to COVID-19, orders will be processed and shipped out within 3-4 business days.

We typically ship out all orders within 1-3 business days unless it’s a pre-order. The delivery date depends on your location and shipping method. It can take 4-7 business days within the U.S and 2-4 weeks outside the U.S. For more info about our shipping please visit or SHIPPING & STORE POLICIES page. 

  1. I’m in between sizes, which size should I buy?

Please refer to our SIZING CHART and/or individual product descriptions for guidance prior to making a purchase. 

  1. Do you allow Returns and Exchanges?

Yes, we allow the return and exchange of unworn and unwashed items with the tag still intact, if we receive them within 21 days after it was delivered to you. For additional details on returns and exchanges, visit our RETURNS & EXCHANGES page.

  1. How quickly do you respond to emails? Do you have weekend hours?

We generally respond within 24 hrs during our regular office hours which are Monday- Friday, 9am-5pm EST. Customer Service is currently not available on Saturdays and Sundays.

  1. Does Makula wholesale to boutiques?

             At this time wholesale services are not available.

  1. I made a mistake/there’s something wrong with my order, who should I contact?

Email Info@makula.store for all customer service inquiries. 

  1. I received my item and there seems to be a dark mark or stickiness on the fabric, what is this?

We apologize in the case that you may receive an item with a sticker patch. Our fabrics come with seals on them from the manufacturer, which show their authenticity, and we work our hardest to remove them before shipping out our items. However, occasionally they cannot be completely removed without washing, so you may see the mark from the sticker on your item. They are not permanent and will come out. 

  1. How do I stay up to date on Makula promotions and events?

Subscribe to our email and/or text list for the latest on our promotions, new items, and events.